Book flights and holidays worldwide with Brightsun price match promise
brightsun logo
INTRODUCTION

Brightsun Travel (UK) Ltd. provides travel-related services in the UK through its network of offices in Hounslow, West London, Birmingham, and Manchester. It also provides travel planning services for UK based clients predominantly to long-haul destinations, and is ranked within the top 50 UK travel companies. The service industry in the UK, has been and continues to be one of the fastest growing business sectors of the economy. Brightsun Travel (UK) Ltd. has capitalised on the success of this industry by breaking into tailor made packages to worldwide destinations.

COMPANY'S ACHIEVEMENTS

The company was formed in 1986. From then on the company has grown to handling around a quarter of a million passengers per year to all destinations around the globe, and has diversified into corporate, holidays, and incentives. By identifying key markets we have managed to grow the business and are consistently striving to improve the service to our clients.

OUR TEAM AND NETWORK

Between the offices we employ almost 200 staff members. The back office processing is accompanied, by ticketing, and sales via a call centre. The combined years of expertise & knowledge enables us to assist our customers in all travel fields. Since the IT Team is in-house, we ensure that we keep up to our distribution up to date, with bookable website and mobile apps. All these sites connect with our back office system which controls accounts, reservations, pre flight options and therefore we are able to generate our analysis and reports instantly. Brightsun Travel also provides 24 hours emergency support services for clients and airlines alike.

OUR PRODUCTS

We chose our markets carefully after studying the needs of our clients and identify those carriers that fit within our market expansion plan. From our database we keep reviewing destinations of our passengers, and work with many airline partners. Our strategy will continue to be to grow with our airline partners. With these diversified range of airlines relationships, we are able to channel different type of markets.

GUARANTEES AND WARRANTIES

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday.If you buy other travel arrangements such as accommodation only this protection doesn’t apply.

Privacy Policy

Brightsun.co.uk respects your right to the privacy of the personal information you provide us. The following privacy policy statement sets out how your personal information will be treated as you use our website.brightsun.co.uk may collect and store information about your visit to the website.

This information may include but without limitation: your IP address, access times and referring website addresses. This information is used by the brightsun.co.uk to improve quality of the service and provide general statistics.Any information that we collect may be used only by brightsun.co.uk and/or its associated companies and third party affiliates with information that we believe may be of interest to you. Those third parties are not restricted in their use of that information except by the authority that we grant to them. We need your permission to allow us to use the information; you do have the right to delete your account at any time, and by doing so all information regarding your data will be erased within 30 days.

We may of course be required to provide information divulged on our site to legal authorities or as required by court orders or other laws to divulge information about you to government agencies or to the court.

The brightsun.co.uk website periodically sends out e-mails informing you of technical service issues, product surveys, new feature announcements and news about brightsun.co.uk products and services. These e-mails are considered essential to the provision of the service you have requested. You will not be able to choose to unsubscribe to these mailings, as they are considered a part of the service you have chosen.

The security of the information that you provide to us is very important to us. Hence, we have taken several measures to protect your information. All transactions involving sensitive information, such as your credit/debit card number, are conducted using a SSL (Secure Socket Layer) connection. This connection provides increased security to the information as it is transmitted to our website. We will only use your credit/debit card number for the processing of our payment. Other sensitive information that we may collect will not be disclosed to third parties unless we are required to do so by law. In the event that our security system is breached, we will attempt to notify you as soon as possible.

If you have questions about this policy or feel that we have acted in violation of this policy, please contact info@brightsun.co.uk brightsun.co.uk may use "cookies" to help you personalise your online experience. A "cookie" is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. You have the ability to accept or decline cookies.Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies you may not be able fully to access the interactive features of your visit. We also record some calls to our numbers for quality and monitoring purposes.

By consenting, you are giving us your express consent to use the information that we collect about you for marketing an advertising purposes. This includes the release of this information to third parties suppliers and distributors. IN NO EVENT WILL WE EVER RELEASE YOUR CREDIT/DEBIT CARD OR PAYMENT INFORMATION, except as necessary to receive payment.

Complaints

We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at the address given in section 1 of Part A above. We will try to do our best to solve any problems that arise.

Force majeure

We do not take responsibility for any event which is outside our reasonable control nor for any consequential loss arising from such an event.

Entire agreement

This Agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.

Interpretation

In this Agreement :

  • reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended to re-enacted;
  • words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporate; and (in each case) vice versa;
  • any reference to a party to this Agreement includes a reference to his successors in title and permitted assigns;
  • the headings to the Clauses are for ease of reference only and shall not affect the interpretation or construction of this Agreement.

Law

  • This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
  • The provisions of United States Uniform Computer Information Transactions Act shall not apply to this Agreement.

Severability

Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.

User Agreement

Definition of Term
The following terms will be used throughout this document :

"Traveasy" means Traveasy having its registered number 02024271, at address 14 Hanworth Road, Hounslow, Middx, TW3 1UA, UK and where applicable its subsidiaries.

"Force Majeure" means any circumstances which are unusual and/or unforeseeable which are beyond the control of Traveasy, the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside Traveasy's control.

"Major Change" includes without limitation:-

  • an alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more; and/or
  • a change in UK departure airport (excluding change of London airports) ; and/or
  • a change of hotel or apartment to a materially lower rating; and/or
  • a significant change of resort area;
  • a significant increase in the price of your holiday.

Travel Booking Conditions

These conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.

Flight / Holiday Contract

Traveasy will contract with you when you (or your Travel Agent) confirm your flight booking and we accept it only when we send you a confirmation invoice indicating that we have reserved your flight. You must check that the flight shown on the invoice is the one you wish to take. We are responsible for providing the flight that we have confirmed to you. If you cancel or alter your booking later you may have to pay an additional charge. If you book within seven (7) days of your departure date or if there is insufficient time to send written confirmation to you a contract between us will exist upon our (or your Travel Agent) confirming the booking. We reserve the right to refuse your booking but in that event we will refund any money that you have paid to us. Seating on the aircraft or hotels room location cannot be guaranteed and are available at check-in.

Travel Documents

All passport, visa, travel insurance and health certificate requirements are your responsibility and Traveasy accepts no responsibility for any delay or expense incurred by through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you. For more information on travel guidance please visit the Foreign & Commonwealth Office website on https://www.gov.uk/knowbeforeyougo.

Further information on health requirements can be obtained from the Department of Health on telephone number 0800 555777 or from MASTA (Medical Advisory Services for Travellers Abroad) on 020 8994 9874.

Child Safety

Should you be traveling with young children, we recommend that you advise us at the time of the booking. The safety of your children is of utmost importance to us, however, we must stress that it is important for you to remain vigilant at all times during your holiday to ensure their safety.

Pregnancy Note

Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to travel is refused however, airlines have different policies and we would need to check as to whether they will agree to carry you, prior to confirming your holiday. It is imperative that you notify us of your pregnancy at the time of booking or as at such time you become aware.

ABTA information

For ABTA information details, "Check our ABTA membership".

Your Financial Protection

"Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available". Click to check "Financial Protection" When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). The payment will be shown in your bank statement or credit card statement as btpayment.com

Amendments

Whilst we do our utmost to accommodate any changes that you may make after receiving your contract, such changes are subject to availability and where permitted by the carrier. These changes attract administration fees plus any additional costs which the airlines or hotels charge. If the travel arrangements have been "issued" on "non-changeable" special fares, we will not be able to make any modifications to your travel itinerary, name changes or departure changes are not always permitted by the carrier and may be treated by them as cancellations and charged accordingly. If airline tickets have been issued in this instance, any changes made to the booking may mean that you will have to pay for the cancelled ticket and purchase a new ticket at full cost.

Cancellation by Traveasy

We reserve the right to amend your booking other than where there is a Major Change at any time. Most of these changes are minor and we will advise you at the earlier possible date. If we have to make a Major Change we will inform you at the earliest possible date.

Cancellation by Passenger

Most airlines and hotels will have a cancellation policy which can vary from partial refund to no refund. Traveasy will make an administration charge if a refund is requested due to cancellation of flights / hotels for services provided. You can find out the cancellation charges by emailing info@brightsun.co.uk. Refunds may take up to 6 weeks to process.

Flights and Flight Routings

Flights on our programme are arranged with reputable airlines. Should delays or cancellations occur, the airline would normally provide refreshments, meals and if necessary accommodation. We do not provide such services at the point of departure or at the point of return to the UK. Any claim relating to such events must be made directly to the airline. A direct flight is a flight where there is no change of aircraft en route, but stops are possible, as the aircraft may need to refuel or allow other passengers to join or leave the aircraft. A non-stop flight travels from the origin to the destination without stopping. Where a flight is shown to travel via other destinations, at least one change of aircraft is necessary en-route.

Due to unforeseen circumstances, airlines may find it necessary to alter the published routing. This may be a last minute change or can even occur during the flight to/from your destination.

Flight timings may also change. Should this occur, and if we are able, we will inform you as soon as we are made aware of any changes to the previously confirmed timings given to us by the airlines.

If there are long transits such as overnight stays at airport these are the responsibility of the passenger, and neither traveasy, or the carrier concerned will be liable to provide accommodation or meals for the duration of the transit period.

Independent Travel Arrangement

We cannot accept responsibility for independent travel arrangement made by the clients, to reach their airport of departure or indeed their onward journey having arrived back to the UK.

Complaints Procedure

You should make your complaint known to Traveasy at the earliest opportunity via info@brightsun.co.uk. If the problem is not resolved to your satisfaction, you will need to contact our offices no later than 28 days after your return to the UK. Your complaint should be made in writing to our Customer Services Department, Traveasy, 14 Hanworth Road, Hounslow, Middlesex, TW3 1UA giving your booking reference and all other relevant information. You must keep your letter concise and to the point to assist in identifying your concerns to speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

Behaviour

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behaviour causes distress or damage to other passengers, employees or guests at your accommodation . In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behaviour.

Insurance

We recommend that you take out travel insurance. Our staff are trained to offer you the best policy for your travel needs. Please note that you will be required to pay your insurance premium at the same time as your deposit.

The insurance quotation is only valid if passengers are resident in the UK, and are below 65 years of age, without any medical problems.

Conditions of Carriage

Traveasy accepts responsibility for the proper provision of elements of your holiday of which it is the operator. However, Traveasy is recognised as an organiser for flights only and, as such does not control or operate any airline, shipping company or rail company. When you travel by air, sea or rail, your journey may be subject to certain international Conventions such as the Warsaw Convention and Montreal Convention (international carriage by air), the Athens Convention (international carriage by sea) or COTIF (international carriage by rail), as such conventions are amended or re-enacted from time to time. You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and they are deemed to be included by reference into this contract.

Data Protection Policy

To ensure that your holiday runs smoothly Traveasy needs to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your trip is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.

Accuracy

Traveasy believes that the contents of this page are accurate but please note, circumstances can change after publication

Aviation Security Charge

We have included in our prices a charge representing the extra aircraft insurance and security costs which have been imposed on airlines and tour operators to the basic price of your flight or holiday. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of such any such change should it become necessary.

Other Items

(a) Once you have checked in for your flight your welfare is the responsibility of the air carrier. We do not accept responsibility for the provision of refreshments, meals or overnight accommodation in the event of a flight or other delay at your outward or return point of departure. Normally the airline will arrange for meals and accommodation in the event of such a delay.

(b) You are responsible for ensuring that you are at the correct departure point at the correct time and we are not liable for any loss or expense suffered if you fail to do so.

Methods of Payment

Traveasy has a right to refuse the booking if payment has not been debited. The payment will be shown in your bank statement or credit card statement as btpayment.com

Debit Cards: Switch or Visa Delta debit cards are welcomed. Please note that we cannot accept debit card payments from a third party without a signed authorisation from the debit cardholder.

We reserve the right to refuse a booking until we have full payment.

Credit Cards: Surcharges are incurred as to 2% on MasterCard and Visa, 2% on American Express. Please note we do not accept Diners Club cards. We cannot accept credit card payments from a third party without a signed authorisation from the credit card holder. We reserve the right to refuse a booking until we have full paymen

PAYPAL: We accept PAYPAL TRANCACTIONS , however these will be charged at 3% of the transaction value.

Cheques: We do not accept cheques.

I have read and understood the Terms and conditions and accept them on behalf of all passengers travelling, by each of whom I am authorised to make this booking. I am over the age of 18.

The costs listed on our itineraries are include the cost of international airfare, by a reputable airline. Occasionally, our itineraries do not include air travel within the country you may be traveling, but these are added in as "options" and will be clearly highlighted to you.

Yes. We send almost 45,000 passenger a year by air, and have been selling air travel since 1986, and therefore would be able to recommend the most cost efficient , and time efficient air carrier for your trip.

Unfortunately, we cannot help you book frequent flyer tickets. We would be happy to provide you with a suggestion of routing and flight numbers that will best fit your trip, but you must book frequent flyer tickets directly with the airline.

No. You are free to get your airline tickets directly from any means, but Brightsun has the best rates with over 40 of the world leading airlines, and we can do a price match on airline tickets, when buying airline tickets as part of the tour.

Usually we have access to better fares than you can get on your own. We are consolidators and source at these fares at bulk rates. However it should be noted that consolidator tickets whilst saving you money often have conditions associated with them.

One benefit of making your air reservations with us is that we are able to understand your needs whilst arranging your travel itinerary. Our travel consultants will be able to suggest the best airlines with the most fleible conditions for your travel, and also give additional benefits like double frequent flyer miles. We also monitor the travel itinerary right up till the time that you have returned home, and are able to advise of any changes that the airline may make. Finally, we know which airlines are the most reliable, have good on-time records and are more passenger orientated.

If you are planning on traveling during any holiday period, it is advisable to plan well in advance. Generally 3-6 months ahead is advisable when booking a tour, so that we would be able to source availability on the air, and well as the land itinerary. Also you would be able to get the best deals within this period. Closer to departure in holiday period, airlines often "close out" availability on cheaper fares, and you may also find the accommodation of your choice is full. However, if you are looking for a late getaway, we would still be delighted to assist in your travel plans.

"You can book your tickets using a debit card , or credit card* through the bookable website, or contact us via the ONLINE CHAT or give us a call on 0208 819 1111.
* surcharges apply for credit card bookings"

This varies with the ticket and airline, and full terms and conditions can be found at the back of the itinerary you receive, when you book your trip.

As we are appointed agents to over forty of the worlds leading carriers, we are able to offer the best discounts of economy, premium economy, business, & first class.

It is advisable to take out insurance, especially as it forms such as small part of the holiday expense. Insurance will cover you for land and air costs, in most circumstances. Our recommended trip insurance includes baggage insurance to include losses not covered by the airlines as well as trip interruption which may entail repurchasing tickets or obtaining reimbursement for overnight accommodation.

Brightsun Travel can arrange visa applications for tourists visiting INDIA. Our fees are GBP20 per passport. On top of this the High Commission charges are available on their website : http://www.hcilondon.net depending on the type of visa required. If sending the payment by cheque to our offices please make all cheques payable to : BRIGHTSUN TRAVEL UK LTD, and post to Brightsun Travel Uk Ltd, 14 Hanworth Road, Hounslow, Middx, TW3 1UA

The visa forms can be downloaded from this link, and they need to be accompanied with with 2 passport photos of the applicant and well as the duly completed and signed visa form. When sending the passport please remember that your passport must have six months validity, and that if this is a brand new passport then kindly attach the old passport to expedite the visa process. We will endeavour to obtain the visa within 5 working days of receiving the application.

If you pick up the passports from our offices at the above address, then there are no additional charges. If the passports are to be returned* these will be by Royal Mail Special Delivery charges which are GBP6 on top of the above fees. (alternately you can choose to send us a special delivery self addressed envelope).

If you are sending your passports to us it is suggested you do only by a courier company or through Royal Mail Special Delivery (with compensation box ticked).

*Brightsun does not accept any liability for the passports if they are lost in transit with the courier company, and any compensation claims due to the passports being lost will have to be taken up between the traveller and the relevant courier company.