COVID-19 UPDATE 2021 Dear Customers and Friends, Brightsun Travel understands the difficulties of travel during the Covid19 pandemic. Since the beginning of the pandemic, we have been formulating policy with the help of airlines, and other travel suppliers. As a result of co-operation within the travel industry, we have been able to refund large numbers of customers whose travel plans were affected.

For future travel Brightsun would like to inform its customers that in the event that a destination before journey has commenced is :
a. placed on the UK Government red list meaning government quarantine into returning to the UK.
b. there is advice against travel to that destination due to natural or political / medical reasons.
c. quarantine has been imposed at the destination.
d. You or your party have tested positive for Covid 19 before travel.

then Brightsun will offer the following options.
a. You can travel as planned (as your travel may be for emergency).
b. You can change your travel dates*
c. You can cancel and receive a refund if you have taken out Covid 19 Travel Insurance.

Brightsun abides by the code of conduct for refunds issued by ABTA : https://www.abta.com/sites/default/files/2020-04/FACTSHEET%20FOR%20MEMBERS%20Coronavirus%20Q%26A%20for%20customers.pdf

Brightsun abides by the guidelines of CAA under ATOL : https://www.caa.co.uk/Covid-19-Refund-Credit-Notes.aspx

For your satisfaction Brightsun has been issued the following Credit Rating : Very Low Risk by Pomanda, so you can be sure that your money is safe with us.

Brightsun is assisting customers reduce the cost of travel, by tying up with government accredited firms for PCR testing : https://www.brightsun.co.uk/pcrtest

If there are any questions you have in relation to travel during Covid 19, our consultants have been provided daily information briefings and will be happy to assist. However due to the dynamic nature of changes, due to the pandemic, there may be cancellations by airlines, or entry bans by government imposed at any time. We will attempt to keep you apprised of these throughout your travel itinerary.