We hope that this message finds you and your families well during this exceptional and difficult time. Under the circumstances, we are continuing to provide the best service possible for our customers.
Please note that our team members are currently dealing with a high number of call volumes regarding the current Coronavirus situation.
We kindly request that you bear with us and a member of the team will get back to you ASAP.
We apologise for any delay or inconvenience that this may cause and we thank you for your patience.
We will be continuing to issue alerts throughout our social media channels addressing the key concerns that clients may have with respect to coronavirus.
On behalf of all of us at Brightsun, we wish you and your loved ones to stay well during this pandemic.
1. Many Airlines are requesting passengers to begin their travel with personal Face Masks and Gloves. If you are not carrying these items, then you may be denied travel. Please ensure that you have complied with COVID 19 entry requirements for your transit or final destination: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm
2. Do not travel if you or your associate travellers feel unwell. The transportation companies such as Airline(s) / Hotel(s) / Airport(s) / Vehicle Transportation may be screening for infection(s) and may refuse you travel at origin, or not allow you to enter at transit or destination.
If your booking was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19outbreak, you will have now received a Refund Credit Note. Refund Credit Notes which have the same financial protection as the original (cancelled) booking.
We know you may have a question relating to the Refund Credit Note (RCN) scheme,
our comprehensive Q&As might have the answer that you are looking for please click here for RCN FAQ.
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